Privacy policy

Customer Data Usage & Privacy Statement

At Cinergi Ltd, safeguarding your privacy is our top priority. This statement outlines how we collect, use and protect your personal information. By using our services, you agree to the terms described below:

 

Information We Collect: We collect data necessary for providing our renewable energy services. This includes:

Contact Information: Your name, email address, telephone number and mailing address.

Billing Details: Payment information for processing transactions.

Usage Data: Information about your energy consumption patterns.

Website Analytics: Non-personal data collected through cookies and similar technologies.

 

How We Use Your Information: We use your data for the following purposes:

Service Delivery: To provide services and process payments.

Customer Support: To address inquiries, resolve issues and improve our services.

Marketing and Communication: To inform you about promotions, updates and relevant news.

Analytics: To enhance our website, understand user behavior and optimise content.

 

Data Security: We employ industry-standard security measures to protect your data:

Access Control: Limited access to personal data by authorised personnel only.

Regular Audits: We review our security practices to ensure compliance.

 

Data Sharing: We do not sell or rent your personal information; however, we may share it with:

Service Providers: Third-party partners who assist in delivering our services.

Legal Compliance: When required by law or to protect our rights.

 

Your Rights: You have the right to:

Access: Request access to your personal data.

Correction: Update or correct inaccuracies.

Deletion: Ask us to delete your information (subject to legal requirements).

 

Cookies and Tracking: Our website uses cookies for analytics and personalised content. You can manage cookie preferences in your browser settings.

 

Children’s Privacy: Our services are not intended for children under 13. We do not knowingly collect their data.

Changes to this Statement: We may update this statement. Please review it periodically.

Document Ref: 2.4.1

Revision: 2

Revision Date: June 2026